Frequently Asked Questions

MORE INFORMATION COMING SOON

EVERYTHING IS FIRED TO CONE 6 UNLESS RAKU FIRED AND/OR SPECIFIED ANYTHING DIFFERENT THAN CONE 6

YES! All functional ceramic items will only use Non-toxic food and dishwasher-safe glazes!

IF there is any item with glaze that is toxic/ Not safe for living things it WILL BE LABELED.

All of my pipes are glazed inside and out for easy and proper cleaning.

I recommend using:

• 1-2 High quality Ziploc freezer quart baggies (double bag for added precautions)
• Morton Table Salt (Coarse also works)
• Hot (ish) water
• 70% - 90% Isopropyl Alcohol 

• 1st: fill the pipe interior with the salt and pour another 1/4 to 1/2 cup of salt into the baggie. 
• 2nd: Then soak the salt inside of the pipe with alcohol followed by hot water. Close holes and shake then drop the pipe into the bag. Cover 3/4 of pipe with hot water and then continue to pour the alcohol the rest of the way until it is covering the pipe. 
• 3rd: Let it sit for about 30mins to an hour depending on how dirty it is. Vigorously shake the pipe and salt around for a couple minutes every 10-15 minutes until you see the debris and the water turns brown (the dirtier the pipe the darker brown the liquid will become). 
• 4th: Then remove the pipe, rinse it out with hot water and repeat the entire process again if it is still dirty or clogged.
• **NOTE: Sometimes you may need a pipe cleaner or a bendable small object such as a bobby pin to get any stuck debris that may be trapped and wont come loose.**

Feel free to email me if you need any more advice on cleaning!

***Please Note***

These are all handcrafted ceramic products/artworks.

No Refunds are offered for any classes/instruction/workshops.

Images shown may be used as an example so glaze colors and/or surface details/textures may vary from piece to piece and may not always match the image exactly.

There is a no refund policy, which means if you have any problems such as broken item during shipping please contact me as soon as you unbox your item, take as many photos as possible and do not throw away any packing materials to be eligible for a possible refund/exchange. 

The purchased item must be broken beyond use due to shipping errors. 

Photo documentation is required for the return process to be considered and to help me provide solutions for the cause of the damage to the product.

***If approved Customers pay for the cost of return/new shipping.***

To request a refund, you can contact me directly at rainydaystudiollc@gmail.com. 

If an agreement for a refund/exchange is reached, I will send you a return shipping label, as well as instructions on how and where to send or expect your package. 

Items sent back to me without first contacting me will not be provided any compensation.

Any item under $100 will have the included $100 insurance included on all shipping in case of damages. This is why photographing and/or videoing your unboxing and keeping ALL SHIPPING/PACKING MATERIALS until you get further instruction. Without this proof it will be an uphill battle to get a refund. 

ANYTHING OVER $100 EMAIL ME IF YOU WOULD LIKE TO ADD ADDITIONAL INSURANCE (AT AN ADDITIONAL COST)

All major forms of payments should be accepted during the checkout process. This includes Google Pay and Apple Pay. 

For In person sales i accept all major credit cards (with an additional 3% processing fee), VENMO, PAYPAL, ZELLE, & CASHAPP are also accepted.

Please contact me if you run into any issues during the payment process!

· Never leave a candle unattended.

· Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.

· Keep candles out of the reach of children and pets. Do not place lighted candles where they can be knocked over by children, pets or anyone else.

· Never touch or move a candle while it is burning or while the wax is liquefied.

· Don’t burn a candle all the way down. For a margin of safety, discontinue burning a candle when 1/2 inch remains in the container or 2 inches if using a pillar candle.

· Place burning candles at least three inches apart from one another. This is to make sure they don’t melt one another or create their own drafts that will cause the candles to burn improperly.

· Extinguish a candle if the flame becomes too high or flickers repeatedly. Let the candle cool, trim the wick, and check for unwanted drafts before re-lighting.

· Never use a candle as a night light or while you may fall asleep.

· Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure. Never use a candle during a power outage to look for things in a closet, or when fueling equipment – such as a lantern or kerosene heater.

· Use a candle snuffer to extinguish the candle. It’s the safest way to prevent hot wax from splattering.

· Never use water to extinguish a candle. Water can cause the hot wax to splatter and might break a glass container.

· Make sure the candle is completely out and the wick ember is no longer glowing before leaving the room.

· Don’t touch or move the candle until it has completely cooled.

· Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use.

· A Calm, Steady Flame

This means that the candle’s burning process is in balance. The wick is efficiently pulling up the right amount of wax, which is then being “consumed” by the flame to produce water vapor and carbon dioxide.

· No Flickering or Wisps of Smoke

Constant flickering and smoking occur when the teardrop shape of the flame is disturbed. This allows small amounts of unburned carbon particles (soot) to escape from the flame as a visible wisp of smoke. If too much (or too little) air reaches the candle flame, it will disturb the flame’s teardrop shape, causing it to soot. To avoid this, always burn your candles in a well-ventilated room, away from drafts, vents or strong air currents.

· No Flare Ups or Leaping Flames

 A too-long wick can cause a candle flame to grow too long and flare. That’s why it is so important to trim the wick to ¼ inch before every use. Always keep the wax pool free of wick trimmings, matches and other debris that could catch fire from the flame. If you like to group your candles, make sure they are at least 3 inches apart when burning. Candles placed too closely together can create their own draft and cause the candles to flare.

· Burning a Candle Safely

 Remember, a lighted candle is an open flame. Be careful. Always follow the basic rules of fire safety when burning candles.

A few simple rules and best practices are all you need to keep your candles in tip-top shape!

• Always store your candles in a cool, dark and dry place. Tapers or dinner candles should be stored flat to preventing warping.

• You can remove dust and fingerprints from a candle by gently rubbing the surface with a piece of nylon or a soft cloth. The cloth can be dry or slightly dampened with water.

• Wax drippings can be removed from most candleholders by running hot water over them. Some home care experts prefer removing wax by first placing the candleholder in the freezer for an hour or so. This allows the wax to shrink and easily pop out when the candleholder is removed from the freezer.

• Never use a knife or a sharp object to remove wax drippings from a glass votive holder. It might scratch or weaken the glass, causing it to break upon subsequent use.

• Avoid burning candles in any glass item not specifically designed for candles. Glass candleholders are specifically manufactured to withstand the temperature changes that occur when burning a candle. Everyday glassware is not designed for burning candles.

• Votive holders will clean more easily afterward if you add a few drops of water to the glass before inserting the candle. Caution: Don’t add more than a few drops of water and don’t add water unless you intend to burn the candle immediately afterward. Over time, a candle wick could absorb the water and won’t burn properly.

• Avoid placing your candles where they will be directly exposed to sunlight or harsh indoor lighting, such as a spotlight. Candles may fade if they are left in bright light for an extended period of time.

Learn how to stop worrying and love the leftover wax!

 If you love candles, but don’t like when the candle doesn’t burn all the wax, you might look for a way to make the wax burn completely. Here’s what you should do about leftover wax on the side of the jar.

Avoid short burns. If you light your candle for brief periods only, the wax is not able to melt completely. Always follow the manufacturer’s instructions, and never burn candles unattended.

Don’t touch! Pushing the wax down into a hot candle puts you at risk of skin burns, and shortens the length of exposed wick. This can actually result in more wax remaining in the next burn.

Accept ‘leftover’ wax. Residual wax can have the benefit of preventing the candle from becoming too hot. Variability in burning conditions result in different amounts of leftover wax. For example, the length of time the candle’s been burning or the temperature of the room can affect the amount of leftover wax. The candle is likely performing as designed, in some conditions.